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Raving Fans: A Revolutionary Approach to Customer Service
Blanchard, Kenneth/Bowles, Sheldon/Adamson, Rick/Borges, Kate/Mollard, John
Castle of Horror Anthology Volume Three: Summer Lovin'
Henderson, Jason/Yo, In Churl/Bowles, David/Whittemore, Jo/Knight, Sam/Kontis, Alethea/Stufflebeam, Bonnie Jo/Hieber, Leanna Renee/Peel, John/Wolle, Drew
Encyclopedia of geology
editors-in-chief, David Alderton, Scott A. Elias ; section editors, Maria Cristina de Sanctis, John F.W. Bowles, Francesca Funiciello