Bottom-line call center management : creating a culture of accountability and excellent customer service
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出版社: Elsevier Butterworth-Heinemann(2004)
ISBN-10: 0750676841 ISBN-13: 9780750676847
出版社: Elsevier Butterworth-Heinemann(2004)
ISBN-10: 0750676841 ISBN-13: 9780750676847